2 On Your Side: Subpar Solar System

SHARON: IN ORANGE COUNTY MAN HAS BROKEN SOLAR SYSTEM ON HIS ROOF. JEFF: THE COMPANY BEHIND THE PANEL STILL WANTS THEM TO PAY HIS LEASE LEAST OF THE CONTACTED "2 ON YOUR SIDE" AND KRISTINE LAZAR GOT RESULTS. REPORTS WAITED FOR WEEKS BUT WHEN HE COULDN'T GET ANSWERS HE TURNED TO US. THE SOLAR YOU CAN LEASE CAN BUY. IF YOU LEASE YOU DON'T OWN THOSE PANELS BUT THAT MEANS THE SOLAR COMPANIES RESPONSIBLE FOR FIXING THEM IF THEY BREAK OR DEFECTIVE. WEST MECK QUESTION OF IF TESLA SOLAR WOULD FIX THE PANELS BUT WHEN. DAVID DECIDED TO BE SOLAR PANELS FOR HIS LAGUNA NIGUEL HOME FIVE YEARS AGO THROUGH SOLAR CITY. SAYS WHILE THE COMPANY MADE FAMOUS BY ITS LUXURY ELECTRIC CARS AND ITS OUTSPOKEN FOUNDER ELON MUSK PURSE JUST SOLAR CITY.

WE DIDN'T EVEN KNOW THEY HAD CHANGED OVER. IN JANUARY WHEN HE GOT AN ERROR MESSAGE COMING FROM A THE SOLAR PANELS HE REACHED OUT TO TESLA WHICH SENT IT TECHNICIAN NOW. BY BLUE JERSEY CAME BACK AND SAID THE SYSTEM ISN'T WORKING. THE PANELS ARE DEFECTIVE IN THE CONVERTER IS NOT WORKING. REPORTER: BLAKE WAS PROMISED THE PANELS WOULD BE REPLACED IN TWO WEEKS. WHEN THREE WEEKS CAME AND WENT WITHOUT A WORD FROM TESLA BLAKE SAID HE CALLED AGAIN AND AGAIN. THE END OF MARCH TESLA SOLAR CUSTOMER SERVICE TOLD HIM THE PANELS WERE BACKORDERED. I SAID WHEN ARE THEY GOING TO BE REPLACING THEM AND THEY SAID I HAVE NO IDEA. YOU DON'T HAVE ANY IDEA HAND HE SAID NO I CAN'T GIVE YOU A DAY. IN THE MEANTIME AND PAYING A MONTHLY FEE TO TESLA AND I'M NOT GETTING ANY SOLAR FOR IT.

REPORTER: YOU ARE NOT JUST PAYING FOR YOUR LEAST BUT YOU ARE PAYING FOR YOUR POWER POWER. APART THE LAST MARJAH MARJAH PLATE PAID $10 FOR HIS ELECTRIC BILL. THIS MARCH HE PAID $127 TO THE UTILITY COMPANY PLUS THE 73-DOLLAR MONTHLY LEASE TO TESLA. BLAKE SAYS HE ASKED TESLA IF HE COULD SPEND HIS LEASE UNTIL A SOLAR PANEL STARTED WORKING AGAIN BUT HE SAID HE WAS TOLD NO THEN THE COMPANY WOULDN'T BUDGE. ARE YOU PRODUCING ANY YOU PRODUCING ANY AND/OR G.? NO, THEY CAME OUT AND TURN THE SYSTEM OFF. REPORTER: IT READS MISSING GRID. HAVE THEY GIVEN YOU A TIMELINE THEY GIVEN YOU A TIMELINE AS TO WHEN THE PANELS OF THE READY? EXACTLY NO TIMELINE. REPORTER: WHY DID YOU CONTACT US? THE ONLY WAY TO GET TESLA TO DO SOMETHING IS TO HAVE PUBLICITY ABOUT IT.

REPORTER: TUNE YOUR SITE REACHED OUT TO TESLA AS SOLAR AND THEY SUSPENDED LAKES LEASE PAYMENTS AND REFUNDED THE PAYMENTS HE'S MADE SINCE THE SYSTEM WENT DOWN. THEY HAVE A TIMELINE TELLING BLAKE WHEN HIS PANELS WILL BE INSTALLED IN TESLA GAVE HIM A 300-DOLLAR CREDIT. SO HE IS HAPPY. HE JUST WANTED A TIMELINE BECAUSE WHEN THEY SAID THEY ARE BACKORDERED HE IS THINKING HOW MIGHT GOING TO PAY NOT ONLY THE LEASE BUT MY ENERGY BECAUSE I'M NOT PRODUCING ANY. SHARON: HE SAID I WASN'T GOING TO GO TO THE PRESS UNTIL I NEEDED SOMETHING DONE AND HE WAS JUST AT A LOSS. I'M SO GLAD YOU HELPED HIM. REPORTER: A LOT OF TIMES YOU NEED THE MEDIA TO PUSH THESE COMPANIES TO DO THE RIGHT THING AND THAT'S WHAT THEY DID.

TO TESLA'S CREDIT THEY DID THE RIGHT CAN "2 ON YOUR SIDE" HELP YOU? E-MAIL OR TWEET US BUT YOU HAVE TO USE THE #"2 ON YOUR SIDE" DID.

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